INTRODUCTION
This document sets out the privacy policy of Orno Interiors Pty Ltd ABN 79 601 536 010 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’). We are an interior design and styling business offering beautifully designed and carefully considered bespoke spaces for our clients. We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information. By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy. We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.
TYPES OF PERSONAL INFORMATION WE COLLECT
The personal information we collect may include the following:
(a) name;
(b) mailing or street address (including post code);
(c) email address;
(d) social media information (including your Instagram handle);
(e) telephone number and other contact details;
(f) credit card or other payment information;
(g) information relating to goods or services we have provided to you or that you have enquired about;
(h) information about your business or personal circumstances;
(i) information in connection with client surveys, questionnaires and promotions;
(j) when we use analytical cookies, your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
(k) information about third parties; and
(l) any other information provided by you to us via our website or our online presence, in the course of us providing goods or services to you or otherwise required by us or provided by you.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information either directly from you, or from third parties, including where you:
(a) contact us through our website;
(b) communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
(c) engage us to perform services for you;
(d) purchase goods from us;
(e) submit any of our online sign up forms;
(f) interact with our website, social applications, services, content and advertising; and
(g) invest in our business or enquire as to a potential purchase in our business.We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.
USE OF YOUR PERSONAL INFORMATION
We collect and use personal information for the following purposes:
(a) to provide goods, services or information to you;
(b) to communicate with you relating to any purchases or enquiries about our goods and services;
(c) to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth));
(d) to enable you to access our website;
(e) for record keeping and administrative purposes;
(f) to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
(g) to comply with our legal obligations, resolve disputes or enforce our agreements with third parties; and
(h) for our legitimate interests, including:
(i) to develop and carry out marketing activities and to conduct market research and analysis and develop statistics;
(ii) to improve and optimise our service offering and customer experience;
(iii) to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and to consider an application of employment from you.
DISCLOSURE OF YOUR PERSONAL INFORMATION
We respect the privacy of your personal information and we will take reasonable steps to keep it confidential and protected.
We may disclose your personal information to:
(a) our employees, contractors or related entities;
(b) sponsors or promoters of any competition we run which you have entered;
(c) disclosures required by law or regulation; and
(d) service providers and other affiliated third parties to enable us to provide our services to you including other professional advisers such as accountants, auditors or counsel, delivery and transportation service providers and administration and marketing service providers.We may also disclose your personal information to contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.
DIRECT MARKETING
We may use your personal information to send you updates about our goods or services, including exclusive offers, promotions or new products. Where consent is needed, we will ask you for your consent before sending you marketing communications, except where you have explicitly opted-in to receiving email marketing from us in the past or except where you were given the option to opt-out of email marketing when you initially received goods or services from us.In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt-out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link) or by contacting us at the details at the end of this Privacy Policy. We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
SECURITY
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.
LINKS
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
COMPLAINTS
If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.
CONTACT US
For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Name: Gabrielle Sherwood
Email: gabrielle@ornointeriors.com.au
Our privacy policy was last updated on 18 July 2022.
